As banks seek to compete with Fintechs, as well as deal with the impact of regulatory changes such as PSD2 in Europe, it is essential that they maintain a strong competitive position. Ensuring that their ATM networks form a core part of their omni-channel strategy is key. This article looks at how banks can do this by embracing the right technologies.
Customers’ use of self-service transactions via ATMs will continue to grow as the number of bank branches continues to decrease. Banks are ready and willing to embrace this transformation. However, they face a problem: the prohibitive cost of funding ATM expansion on such a large scale. This article looks at an alternative to the traditional ATM, which may hold the answer for banks.
In this month’s edition of RBR’s Banking Automation Bulletin, KAL CEO Aravinda Korala talks about the emergence of ATM software as a key component in banks’ efforts to cut costs, boost service, and improve the customer's banking experience.
He also discusses the growing trend for advanced ATM transactions that are assisted by remote tellers, the challenges of cardless transactions and biometrics, and the requirement for fully integrated security solutions for ATMs.
For the sixth edition of the industry's most influential annual report, we obtained the views of over 800 global ATM executives. Learn what these executives think about the trends in ATM software by downloading your free copy of the 2013 ATM Software Trends Guide. Includes analysis of:
Every bank CEO knows that bank branches are an expensive way of servicing their customers. However, banks have been reluctant to move customers away from the branch to alternative channels such as the ATM and risk losing the all-important customer “touch” opportunity. The increasing sophistication of the ATM, though, now enables the bank CEO to have it both ways – reduce cost and provide a personalised service at the same time. How is that possible?
Nikkin, The Japan Financial News, interviews KAL CEO Aravinda Korala on: